Privacy Policy

Introduction

Ballarat Solar Panels (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Collection of Personal Information

We may collect personal information from you in various ways, including but not limited to when you visit our website, place an order, subscribe to our newsletter, fill out a form, or contact us. The types of personal information we may collect include:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information
  • Other information relevant to customer surveys and/or offers

Use of Personal Information

We use the personal information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you, including sending order confirmations, updates, and responding to your inquiries
  • To improve our products, services, and website
  • To send periodic emails with information and updates pertaining to your order, as well as occasional company news, updates, related product or service information, etc. (You can unsubscribe from these emails at any time.)
  • To administer a contest, promotion, survey, or other site feature

Disclosure of Personal Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

  • Third-party service providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  • Legal requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Protection of Personal Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include, but are not limited to:

  • Secure Socket Layer (SSL) technology to ensure that your information is encrypted during transmission
  • Regular security reviews and updates to our systems

Cookies

Our website may use “cookies” to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

Your Rights

Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you and to request corrections. If you would like to exercise these rights, please contact us using the information below.

Changes to this Privacy Policy

Ballarat Solar Panels has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to check this page periodically for any changes to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Ballarat Solar Panels
Phone: 03 5339 8087
Email: admin@ballaratsolarpanels.com.au
Address: 21B Villiers Drive, Wendouree Vic 3355

Effective Date: 28/06/2024